Legendary Service: The Key Is to Care: Keep Your Customers Coming Back!
von Blanchard, Ken
23,50 €
Einband: Gebundene Ausgabe
Seitenzahl: 176 Seiten
Sprache: en
Erscheinungsdatum: 01.01.1970
Verlag: McGraw-Hill Education
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Beschreibung
Legendary Service: The Key Is to Care: Keep Your Customers Coming Back!
Legendary Service: The Key Is to Care: Keep Your Customers Coming Back! von Blanchard, Ken im Online-Buchhandel:
Legendary Service: The Key is to Care: Keep Your Customers Coming Back!
von Cuff, Kathy
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Legendary Service: The Key is to Care: Keep Your Customers Coming Back!
Legendary Service: The Key is to Care: Keep Your Customers Coming Back!
Einband: Gebundene Ausgabe, Seitenzahl: 176 Seiten
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Legendary Service: The Key Is to Care
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Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept...
Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and athriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. AlthoughFerguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined.In...
Sprache: en
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